Try this one folks, a friend of mine went into a Telstra store in Australia to buy a new mobile phone and while in there he asked about the 1800 834 273 number to see if it was genuinely Telstra. He was told Telstra did have some problems with the number in the past but it's fixed now. WOW!

This is my comment/question, why is it that when you are speaking with Telstra people on the phone (not really knowing if they are genuine Telstra or not) they will say call Telstra on the 1800 834 273 number and then press option number whatever. This seems unusual to me and might be the source of the scam issue, because why do they do that and not just let the caller call the number, hear the options and simply choose the relevant option number most relevant to their issue. It could be that the option they insist on offering when they say to call is not a legitimate extension and the call goes elsewhere or to particular staff in a call centre doing scams. Any ideas on this?

Not an inside job mate, not even a scam. Don't spread misinformation.

Keep getting texts supposedly from Telstra about my modem being in back up mode. We are not with Telstra for nbn and account not in my name anyway. Told to ring 1800 834 273.These texts are never during business hours either. Ignoring as obvious scam. Can't trust anyone.

Don't call 1800 834 273 - SCAM TELSTRA NBN APPOINTMENTS

I also received this exact same call today. A person with an Indian accent said it was from telstr. I called telstr yesterday morning because of network problems. Your judgment is completely accurate. These Indians have obtained our information through telstr offshore service.

Another call from Telstra (allegedly ?) about the NBN.
Time to ditch the home line !

Caller: Rebecca from Telstra

Rang- spoke very fast in deep Indian accent. Gave ref number that I couldn't get. All about nbn appointment. I'm so sick of getting these scam calls

Caller: Kirsty from NBN Telstra Australia

She rang looking for a someone couldn't give me the name of the person and wouldn't give an employee number or put me onto her manager, reckons i need to listen to her.
I told her i knew she was a scammer and she said to call the 1800 number back to check what she was telling me was correct.

Caller: NBN consultant

NBN consultant contacted us regarding that our IP address is not private and that it has been hacked in Nigeria and this needs to be fixed. No details were given to them and they informed me to call 1800 834 273. This number does belong to the NBN Sales but is no longer in use. These people are scammers be aware.

I was given this number twice by telstra agents in their Miranda Shop assuring me that I would be able to speak to someone on 1800 834 273 regarding delivery of non connection box.

I have called over 15 times with numerous enquiries and all of them reply " due to cover 19 restrictions in their contact centre, telstra can only provide very limited services over the phone and cannot answer your call at this time" you only have contact through their online self service tools.

Hence I have no nun box and no one is able to help or find out if it will in fact be delivered.
I will be reporting telstr to fair trading and ACCC>

Caller: Telstra NBN Tech support

This is the number to call if you have any issues with your Telstra NBN.
Not sure why people are so paranoid.

Caller: Some Indian dude

Got a 2nd call from "Telstra" on (02) 8260 0000 and they left a vmail. Said to call them back on 1800 834 273.

Faark that.

I actually contacted Telstra via their online chat (whilst I was logged into their 24/7 app).. to confirm if my NBN order was all good - they said it is progressing along as normal.

Telstra couldn't confirm if (02) 8260 0000 was their number.. however, there were no notes in my NBN order advising their was an issue.

Blocked!

My Parents have no nbn phone or internet at all in Casino all day due to outage in the area. Telstra complaints say there is nothing wrong. They can't ring on a mobile because Telstra does not cover that part of Casino. So my Elder Parents have no access to a phone or internet. Telstra complaints will not listen THERE IS NO SERVICE IN THE STREET. They can send a tach guy at $135 an hour. This has happen over and over again since NBN. Heavens above if they require medical assistance!
WHAT IS THE NEXT STEP BECAUSE TELSTRA COMPLAINTS SAID IT'S FINE. BULL sh*t!!!!!How can you tell when you are in another country. ITS NOT ACCEPTABLE.

Caller: Telstra

I had this and checked with Telstra. This a legit number for Telstra help with NBN. Although voice is heavily accented.

Caller: Scammer with, apparently, some inside knowledge of Telstra's business.

Got a text on 25/10/19 asking me to ring this number, 1800 834 273/">1800 834 273, in connection with an existing problem.

I had a real Telstra fault from 17/10 in which the Telstra FTTH NBN landline/wifi box had failed (NBN box was OK). I had a fault number in a text from the time I was working with the Faults Person in the Philippines call centre. This text also had the link www.telstra.com/support and no phone number.

On 25/10 I recd a text, in my 'conversation' of regular texts reminding me to renew my prepaid, correctly quoting the fault number, saying there was more testing to do (which there wasn't) and saying I should ring the number 1800 834 273 to achieve this. There was also link, www.telstra.com/aaaaa (where the ‘a’s represent random letters and numbers) to tap on.
On 26/10 after installing the replacement box everything worked except for removing the diversion of the LL number to another mobile. I rang the 1800 number seeking help. The call was auto answered and immediately I recd multiple identical texts with a link to tap on for help. I hung up and called the regular fault number 132200 from the LL phone. This was immediately answered by a Telstra Faults Person who was able to remove the stubborn diversion. However in Identifying me before doing this the FP twice sent texts with a PIN for me to read back to her to positively identify me. On both occasions I saw the preview of these texts but when I opened the ‘conversation’ they had been deleted only the 10 or 12 dodgy txts were visible for 26/10. ID was completed by my quoting my account number and billing address.

Caller: Unknown Scam

Continues to call asking for a person I do not know saying that the NBN connection box is not working & a technician needs to be sent out to the area. I told them they have the wrong number & to remove my number from the call list & to stop harassing me!!! I have blocked the phone number & everyday they leave voicemail messages. Calls from Indian males & females with terrible accents that are difficult to understand. Bloody idiots.

4 Texts received for further troubleshooting to resolve NBN connection issue . Please call 1800 834 273 when you are available . Last one at 5.15pm on a Saturday afternoon!! Have also received texts saying that maintenance work will be done in my area. 61 436 597 002. SCAM!!

Caller: Chanelle from "Telstra"

(02) 8904 2000 gave short ring, left NBN connection style message for someone else, so these two numbers are related. SCAM. We already have NBN.

Caller: Nikhil

Rang and wanted to see if my NBN was working and had me answering questions that he should have known, Scam so hung up

Ssssccccaaammmmmmmm!!!!!