Caller: Woolworths Insurance

Not a scam. If you had Woolworths Insurance in past they have overcharged and now required to issue refunds plus interest.

I received the sms and called the given number after finding it also listed on the Holland Insurance webpage. After reading comments here, I got nervous I’d done the wrong thing so called Everyday Insurance on the number published on their website. They confirmed it is legitimate. Refunds are being given for discounts incorrectly applied on past polices. Mine was from a number of years ago. It was a little over $50 in my case.

If you are unsure, please call Everyday Insurance to confirm.

Text message scammer pretending to be Everyday insurance claiming they tried to refund me. I have never been a customer.

There is no need to return the call using this number. Just call up the Woolworths insurance number and ask to be transferred to the customer solutions team who will then process your refund.

Caller: Everyday Insurance

I got a text stating to call 1300 919 579 (Hollard Insurance who are underwriters for Woolworth Insurance) about a refund for my dad who passed away 4 years ago. I called Woolworths Everyday Insurance on 1300 10 1234. They put me through to the team dealing with refunds and Yes, they are giving refunds. If you don't want the refund, they will give it to a charity.

Caller: Text message

I think this is a scam as I have t had insurance with Woolworths in 4 years. The policy number is also only 4 digits and nothing like my old policy number. I ignored and deleted.

It's plausible that Hollands (Woolworths Insurance) have a legitimate need to refund old Woolies Insurance customers a small amount based on a previous error, however this process is deeply flawed. They are emailing stating you have some money owed to them (which sounds like a scam, because nobody ever gives you free money) and then getting you to ring a number, give them your personal details and then give them your bank details (such as your credit card). This is obviously a very bad idea, regardless of if they are legitimate or not.

I asked what happens to the money if I do nothing, and was advised that it would go to an unclaimed funds account, and then eventually to charity. I don't know if this is true.

I decided against giving them any of my details, and definitely did not give them my credit card or bank details. I would strongly advise that if there is any doubt in your mind that you do not contact them.

Caller: I had a text message

I rang after hours and a nice English speaking lady said it was General Insurance but it was Eastern States so please ring back between 9am and 5pm. Now I am scared to ring back after reading the above comments

Same old bogus Everyday Insurance (Hollards) spoofed number being used by d*ckhead cyber criminals. As this number along with (email: CustomerSolutions @ email.everydayinsurance.com.au) was not recognised it was left to ring out with no message being recorded on completion. Accordingly, the above number and email address have been blocked and reported.

Caller: Woolworths insurance

Not a scam, I called the main Woolworths number and got put through to insurance, they could see my refund

This is clearly a scam as they are offering me some crappy refund of $7 for a period of insurance when I wasn’t even ensured with woolworths don’t fall for the fake reviews here saying it’s true

Caller: I called Everyday Insurance

The email message contained my policy number. That’s a sign it’s real - unless of course Woolworths/Everyday Insurance was hacked.

So I called Everyday Insurance on THEIR number 1300 101 234 and asked Mandy the robot for a human.

The call centre does sound like it’s in South Africa as someone else commented, both representatives had South African accents.

My card was expired (they had the last three digits) so I gave them a BSB & Account number. They said the refund can take up to 25 business days (five weeks).

FYI: If you use a special online savings account like ANZ Save account (not Flex account) money can only be deposited *into* it, not withdrawn *from* it by direct debit anyway - you have to transfer from it to Everyday account or to Flex account. So even if you don’t do the long route of checking I did (28 minute phone call because the first operator was inexperienced) then just use a one-way BSB/Acc number.

Caller: Hollard Assistance

Not a scam, legit number for Hollard Assistance refunds https://www.hollard.com.au/contact/assistance-with-refunds

Caller: Woolworths

This number is mentioned is a real number for Holland Insurance, Woolworths Insurance underwriter. So it may appear scammy at first, but it would seem to be genuine.

This number is a scammer , do not believe the comments saying it’s genuine that’s also scammers

This is not a scam phone number - this number is for the Hollard Insurance Company customer solutions team - they may be contacting you regarding a payment rejecting/a refund --- it could relate to all Insurance Companies that are underwritten by Hollard including Real Insurance, Seniors, Everyday Insurance, Woolworths etc

Its not a scam. The call centre is in South Africa. I gave them bsb & a/c no. which is also an option provided in the e-mail regarding the refund, so no need to give them credit card details (mine had expired).

Not a scam, legit refund

I even received a letter in the mail asking me to call this number. I instead looked up their customer service number online (which is different) and called that. They confirmed I don’t have a refund owing .

It’s not a scam. Call Woolworths customer service. I just got my refund.