On the 13th June 2014, at 3.38pm ( yes, I receive so many cold callers I now take note) from a representative of your company by the name of Marsha wanting to speak to the business owner to set up an appointment. Upon telling Marsha to please put us on their do not call list as we have no need of your services I was then informed I was a “ you’re a stupid, dumb, bitch”.

You must be so proud to have that lovely worker using your name.

I called EC Credit Control on 1300 361 070 and spoke to Serlina ( I may have that spelt wrong) who’s eyebrows I could hear going up even over the phone and was asked to hold while she transferred me to her club leader Alan.

After explaining to Alan, he went through his directory and said we don’t have a Marsha or Martha working for us, I explained she was a sales rep trying to make an appointment with the owner. While using an illegally block number so I am unable to call her back myself. He replied he didn’t realize they did that. Well. Obviously you do. He said he would look into it and would I like a call back.

Thinking that would be end of it. I said no, thank you and bye.

16th June 2014 9.02am and I have foul mouthed Marsha back on the phone wanting the business owner. I was quite surprised to hear from her but reasoned she must be of a low intellect to think I wouldn’t know it was her. ( after all she does do telemarketing to start with) I explained after Fridays rude call that is not happening. And hung up. She of course called me back with the same “You are a dumb, stupid, bitch” I think she said something else before hanging up, but I was laughing too much to hear her.

So I called you again and spoke to Marissa who in a haughty manner told me “ ohh we don’t cold call, that must have been someone else”. In fact I was informed of this twice and was advised to call my Telco and they can trace the call. There is nothing she can do. I was not even offered an apology. She had no concern whatsoever.

Upon a quick search online I found SEEK advertising sales reps jobs for guess who? Yep, EC Credit Control. (see page 2).

You don’t have a very good track record so far EC. So far I have encounted rude, and foul mouth abusive sales reps and liars or ( trying to be nice here) VERY ill informed staff at your head office. 5 minutes online, I found out more about your company then the people you have working for you know.

I will be making a complaint with ACMA. As the complaint I made with your company has been ignored,


Regards
Just one more lost customer who likes to leave reviews online. : )