Caller: ACPHARM Pharmacy

It’s ok for me to feel hurt/upset about this so I’d like to vent my feelings. These are ONLY MY views and OPINION about this pharmacy:

I was dealing with ACPHARM for my Armour Thyroid scripts for several years but the female manager Samantha Hammond or the owner refuses to deal with me anymore lately claiming :

“It has been your attitude toward our processes and the unnecessary messages. We do not wish to discuss this any further. You have 1 repeat remaining on your prescription which will be sent express to you tomorrow. You should receive it on Tuesday.

Thankyou for using ACPHARM for your previous scripts, we wish you all the best in the future”

However, I have a different version of events because it escalated because Auspost failed to deliver an order because of a damaged label.

The situation could have been prevented if the manager was kind and understanding and the parcel label was affixed to prevent damage but her unpleasant nature took over. She was rather hurtful and emotionally abusive towards me on the telephone. No offer to meet me face to face. Just a pass the buck approach to the whole situation.

But if it was the health of her or her family member/s then she wouldn’t be so indifferent and callous about the situation. I spent days without taking my medication on top of the delays due to their indifference.Not only that her phone mannerisms worsened my anxiety and mental health (I have autism spectrum disorder). Their treatment towards me was bordering on cruel.

I find it rather unethical and unpleasant that I was dealt like this but I guess at the end of the day they have the choice who they deal with albeit discriminatory and not being aware how insensitive they deal with patients.

I received a very aloof impersonal message yesterday saying they would get back to me on Monday but because I dared pointed this out to them they refuse to deal with me now.

Now they are going to send my script to me again being totally indifferent the delays could cause in my health running out of meds. I can’t afford to have my thyroid levels out of whack due to their incompetence.

Formidable Samantha is not a qualified pharmacist and should not have such an impact or power on someone’s health because of her spitefulness. I’m feeling really upset about this and I encourage anyone to report them to the health ombudsman. Their them an us approach needs to change.