I purchased a dining setting about 3.5 years ago and for the last year the chairs keep on tearing, splitting and cracking. I called the head office and sent photos of all 8 damaged chairs and they weren't interested in helping me as the chairs were purchased more than 2 years ago. What a load of sh*t!! They even have me the Vcat link to take it further. I'm get so angry everytime I look at these awful chairs. It's not fair that no one wants to help a customer who purchase supposedly "quality furniture".