I received a call today from a very lovely Christine. She took me through a tour of the Windows Event Viewer, followed by a visit to the Run -> "inf infections" which takes you to the Windows INF folder. Apparently I had 1,316 infections!! She then pointed me at www.ammyy.com but my virus scanner "detected" it as a virus. So we then tried www.logmein123.com which again my virus scanner "detected" as a virus. At that point I asked for her name and number so I could call her back as I had to go back to "work". :) It was an interesting experience.

tl;dr: COMPUTER MAINTENANCE DEPARTMENT is trying to get remote control of your PC to infect it with crap. Just hang up.

Your advice comes a little late, as the post you are replying to is two years old.  The simplest thing to do if you get caught by these rats is to get your computer checked out locally.  The people who get caught by this scam are usually are not computer savvy, and removing programmes is beyond them.  The main thing to remember is that everything these people tell you is lies and their only intention is to steal from you.

Hey Stanley I was not aware that their is only one Jason wilson in this Universe and that willl be me myself.what rubbish you guys are speaking i stay in Australia if you don't trust take my address and visit my place.....Disgusting ......Stanley you can F**K O*F i don't need to explain you anything....

if you'll want to know many things about the companies the do contact me...facebook(michael paul)....

if you'll want to know many things about the companies the do contact me...
facebook(michael paul)....

I got a call an hour after talking to a dell rep...so I thought the call was connected.  Same thing. They noticed viruses that

They can fix.  They went to their website and I purchased a warranty....at end of call he stated to be clear he was not a Microsoft rep as he had represented himself...I didn't want any more double talk but did tell him that He mislead me.  I emailed them to cancel my order...I mailed Microsoft who informed of the scam and gave me a couple of links to email  to the American trade commission/phone fraud.  I am calling my credit card company to cancel transaction...oh by the way they were calling from uk and were Indian.  Coincidentally, the people I spoke to at Dell were also Indian or from India decent...I will be contacting Dell regarding this as well.

I got a call from Computer Maintenance Company from a guy with an Indian accent.  I didn't get his name but I asked if he was calling on behalf of Bell (my ISP).  He kept telling me that DELL is the maker of my computer, not my service provider.  I had to tell him 3 times that Bell didn't make my computer and I don't have a  Dell.  Anyways, he told me that my computer was severely infected viruses as they got a report advising them that my computer was at risk.  After several checks on my computer and questions, he told me I had to speak to a more senior IT Specialist....her name was Dayna and they are located in California.  After going to a website...www.support.me and trying to put in a 5 digit pin (which didn't work) she advised that the reason it didn't work is because my warranty had expired and she was doing the OMG your computer is at severe risk of crashing, you need to speak to the Senior IT specialist who will recommend different warranty packages for a fee.  As I was starting to get suspisious of the call, I told her I would call her back as I was in the middle of dinner and that my computer would be turned off until further action is taken.  She told me that even when my computer is turned off that it is still exposed to harmful viruses and I needed to take immediate action.    Anyways, I could go on, but it sounds alot like what other people here have been experiencing.  BTW....I didn't get a phone number, it came up on my phone as blank but with a long distance ring tone.