Very disappointed with the service at this shop, me and my mum purchased a car from this shop on the 05.04.13, on the 11.04.13 the car cut out while on the highway we took it to the mechanic to find it needed a new crank angle sensor which was going to cost $250 which we weren’t to worried about as the car we got was very old and new it needed some work on it, the mechanic also told us the clutch was about to go as well and would need to get that fixed he quoted us $500 to get it fixed. We decided to contact you at Auto Motiv Sound & Security to see if there was any way you could help, a lady named Vanessa said yes come down and we can give you a warranty for $250 and it will cover your full clutch which my mum repeated several times are you sure it will cover the full clutch she said yes the full clutch!!. We come down and pay for it, when we ring the company who the warranty is with we find out the full clutch is not covered so we tried to call Vanessa back for her to tell us "let me deal with it I’ll call you back". We didn’t hear from her for two days so we decided to call again she tells us she needs to wait for her boss as she has a new warranty for us a better one she just needs her boss to sign off on it. So we wait....... still no call back, we call her once again for someone to tell us she is in a meeting, we drive down to your store to find Vanessa standing around outside talking to another work colleague!! Not in a meeting after all. When we get there she says there’s nothing i can do now i have burnt all my bridges!!!! Really that is not my fault your workers make up lies to get money from people if you have burnt all your bridges that is your problem not mine obviously you aren't doing your job right. She asks to test drive the car which is fine she says everything sounds and feels fine with the car with no mention of any upgraded warranty (as promised on the phone) or no other help! It seemed like she was in a hurry to get us out of the shop ASAP with no help what so ever only when there’s money involved. My mother is due to start her new job on Monday but with all the car problems she is now not able to go, i am a young mum with 2 kids who could have used that $250 for my kids as we have just moved here from New Zealand and are struggling to find our feet here Australia. I am giving you a chance as a company to sort this out but if my mother or i don’t hear anything from you in the next couple of days i will be taking this to fair trading.


Waihana Matiaha
0424 811 292