Caller: (02) 9459 8000

Called land line but no answer, line quiet. Hung up. 10/12/21 1850 hours. I was interestingly on the phone to Telstra to block my caller ID. The call disconnected and then this number rang straight after.

Caller: Telstra

This is the Telstra callback number. If you disconnect from the queue this is the number they call you back on.

Appears to be a Valid Telstra Number Called to make an appointment for NBN to fix fault

I am having an issue with my NBN modem and a technician is booked to come tomorrow. I got a call today from this number and didn't answer it as I didn't know the number. Voice message was a polite person with Asian accent who mentioned my modem issue. So is this legit or a scam? I am not calling back. If a scammer, how did he know about my modem problem. I haven't told anyone else!

Caller: Telstra

Can confirm is accurate as they advised that they were calling regarding a ticket I raised and that I would get a discount from my bill, which actually went through - so legit

I do currently have an NBN issue. this caller called and left no messages at all , so I cant say if it was telstra or a SCAM

Caller: Telstra

It was a legitimate call. Following up on an issue I had, making sure it had been rectified.

same, we could not understand what she says but understood she said: "thank you for using Telstra"

Call received on my landline late Monday evening, 8 November 2021 at 8.46pm claiming to be Telstra calling about my NBN line/connection. Difficult to understand introductory message. Despite answering and questioning three times I got the exact same unclear message, word for word, intonation, thick accent and pauses. Sounded like it was an automated message activated by my voice. I hung up. Six minutes later I received an automated text message on my mobile allegedly from Telstra stating 'the internet issues on your NBN service is now fixed. This ticket will now be closed'. If this is a Telstra AI bot, it ain't very intelligent, I'd call it AS for 'Artificial Stupid'. Because nothing has been fixed here. I doubt Telstra or NBN could fix a tea party in a shearing shed let alone a phone line and internet connection service for which they have received billions of dollars government funding. Just as likely this was a scam or phishing, it appeared coordinated, incoherent, and suspiciously internally generated from within one or either of these two organisations, Telstra and/or NBN Co. My numbers are private and not publicly listed anywhere.

don't identify themselves or where they are calling from. Accent is very hard to decipher over a phone line.

I called Telstra Number 132200 after receiving a text message about a fault with my internet / NBN service .
15 minutes on call, gave them details because i did ring telstra number . He COULD NOT answer or even give me any solution or what the problem was from their end .
i had to read my tect message to him, i also gaveore info of other faults and what can they do about it .. All ge kept saying was "Thank you for giving me your information " He had no solution to anything at all not even what the fault was for the trxy message i got sent .
He all my personal details, i did have to confirm all details when he read it out to me as well .
Kids screaming in background ( yes am aware its covid time -work from home deal) but with no solutions to anything i hung up .
Got two phone calls IMMEDIATLEY from from (02) 9459 8000
If i couildnt even get a single solution nor even a test of service from their end then im assuming that its spam .
Checked on here , seems im not the only one to assume this

Caller: Supposedly Telstra

Telstra have been hacked by Indian scammers. I reported my phone fault and got a sequence number and it may take 7 days before repair. 2 days later I get this Indian guy calling me whose command of english was hopeless. He knew my all my details and modem set up but insisted on requiring my dob before proceeding. I couldn't understand his horrible english so I said goodbye. I then rang back and got a very convincing Telstra Jane Holmes recording saying they will call me back or I could re report it to 132200. I think these scammers have spoofed (02) 9459 8000 together with the Jane Holmes recorded voice. Either way Telstra's Andy Penn has to get on top of this Indian monkey business.

Caller: some camel jockey

Got a call from this number yesterday,Saturday afternoon,asked if I was home,I said no I am not,told me I have an internet problem,he asked when would I be home I replied 9am Monday,said he would call me then,cant wait to get his call,Telstra my arse.

Caller: someone from (02) 9459 8000

Someone called me and wanted to check if my fault was corrected. With a deep voice and Indian accent. He knew my name. I made no call to Telstra but got an email saying my services are working on 4G back up data? They said they would call back, which they did. But I did not give them a chance. Last time I had a Telstra problem, I rang Telstra numerous times and chatted in the chat box, and got no response. Why would I believe they are ringing me with a courtesy call to investigate something that I did not report.
The email says it was from enquiries @ support-team.telstra.com Genuine or not? I think not.

Telstra seeing if my issue had been resolved to my satisfaction. Had been fixed the day before after nearly 3 days....

Caller: Telstra

It is telstra, expected call about a fault. Confirmed on the app.

Not being rude, but very difficult to understand.

Called at 5.09 am and again 5.45. Not impressed.

Caller: Telstra

Telstra called regarding a faulty I lodged two days ago. She had my reference number and after she said the case closed. I see the message from my Telstra app said case closed.

Caller: Says from Telstra

The caller had some knowledge of my account info but didn't know the fault numbers i had registered with Telstra. They asked if issues were fixed and said would get back to me with update. They didn't ask for restricted info but seemed suspicious. I contacted Telstra via message in Telstra app, they looked into it and decided that it was a Telstra person even though the call wasn't recorded in log on my account

If telstra reads this, can they stop using indian people to talk to australians. I have nothing against indian people at all, but it takes so long to complete a transaction with them due to accent, and dissimilar thinking patterns. Telstra should not inflict this torture on their Australian customers. When you get to speak to an Australian (rare, I know) it is bliss. Straight to the point, job done. Much higher productivity. Perhaps we could have a march in the cbd's of all states to protest this abuse.