You should only get calls from this number if you are a member of the Cellarmasters Wine Club, or any of the wine clubs that are administered by Cellarmasters, eg. ANZ Wine Club. This is why they use the generic 'your wine club' greeting if you phone the number back. They will be ringing to inform you of the latest special offers. They will never leave a message on an answering machine, but will keep trying until they actually reach you. Any calls that don't get through successfully, as some have reported above about calls hanging up, are due to typical glitches in the automatic dialler software.

I get a phone call morning and afternoon from your number. I answer the phone and get hung up on every day x twice a day. Please stop. Many thanks Helen

If this is Cellarmasters, as it appears to be from these posts, then all's good. Often I don't check the number when answering, but can't always get to the phone on time. I have purchased through them for years and have found them reputable and honest and with great deals on wine!

If this is Cellarmasters it will be the fourth number I have blocked from them. They never give up calling despite repeated requests to stop calling! How many lines do they have I wonder.

Wine sellers

The email address in our post was hidden. Please email us at enquiries at cellarmasters dot com dot au

At Cellarmasters we strive to ensure our customers are delighted with our our Personal Wine Advisor service. We do make some outbound calls to ensure our customers can have their favourite wine to hand and can benefit from new releases and deals. We hate to think we may have inconvenienced anyone as this is not our intention.

Please contact us on 1800 500 260 or email us at enquiries @ cellarmasters.com.au with some detail about the issue you experienced.

We can change your contact preferences in our system to stop calls if you like, and we investigate the issue to ensure resolution.

- Cellarmasters Team

I've had several calls a day from this number and they just hang up when I answer. I stopped answering and they stopped calling but now they call from another number beginning in 9501.... Still keep hanging up.
Frustrating because they call my work phone!

Calls come from that number on my mobile at least twice a day and never answer when I answer.

I suspect that it is part of a burglar system whereby my presence at home is being checked.

They have called twice in two days and hung up both times. Frustrating.

I have been getting calls from this number every day for 7 days. The phone only rings a couple of times and i often don't get to it. When I do they hang up. Very annoying.

I am a member of one of their wine clubs and usually welcome the calls. If not convenient, then I either answer and tell them so (they ring back in a couple of weeks) or just reject the call without answering (they ring back next day). No hassle and I do buy the wine. Have been a member for 17 years or so, so I've had plenty of time to be P*ssed off (but aren't).

I get a call from these jerks almost every day and yesterday twice. Every time I answer they hang up. This is where we ought to have some laws focussed on stopping this harassment.

Thanks for that KJ, I just blacklisted the number

You can add their number to your reject list if your using a smart phone.. works wonders.

These people sometimes ring my mobile 3 times in a day....I've tried to get my number deleted from their list but so far no luck. It's harassment!

The 2nd or 3rd time I called back and waited through the recorded message to be able to tellthe seller to delete my name from their lists. I have since sent an email of complaint to the company - no response at all. Now I'm waiting to see what they charged me for the call - will it be normal mobile rates or will there be a special fee?

Have had a call from this number once each day for the last two days on my mobile - nobody there and then the land line rang and nobody there either - very annoying

The fact that they hang up if/before you answer is simply part of this particularly insidious technique.  This forces you (or enough people anyway) to call the number back as a missed call.  If you do call the number directly, it thanks you for calling back and then puts you through to a sales operator to take your wine order.Personally, I'm always surprised at how many people think it's so important to call back any number that attempts to call you, even if that number is not known to you - as if it could be a matter of utmost importance.My golden rule is to never answer the phone if the number is 'blocked' or not in my contacts list.  If a call is urgent or important enough, they will leave a message - which of course these types of operations never do.

Please desist from calling my mobile and landline .  I do not want your product or your phone calls.  If any further calls are received I will report it to the TIO
02/08/2011.

Had two missed calls from this number with no message left

just phoned here too twice in two days...

Wrong Barry. It's the use of an automated dialling system that all major companies use now. No one is physically hanging up on you. Answer your phone and ask them not to call you anymoree, they will immediately take you off their call list.

I have just phoned the number back. The staff that I spoke to were very polite, they have removed our telephone numbers from their calling list.