Caller: Can't recall person's name

Claimed they were from Optus contacting long-time customers to ensure they were getting best value for money with new offerings available. Started to ask me to confirm personal ID information, so I advised I was uncomfortable doing this when they called me and it was unsolicited by me. When I asked if I could follow up through an official Optus number or website he advised I could call back on 'this number' – not an advertised Optus number. So did not call back.

Caller: (02) 9174 3000

Should I be concerned

A women called said she was from Optus offering 25% discount on my plan and a free upgrade to a Samsung A30 mobile (hahahaha) when I queried the offer it went up to 50% discount on the plan. She said they had my phone number but needed to confirm my postcode which I said if they had my details they would already know this. After a bit of back and forth I told her to bugger off and hung up. Scam for sure. Number now blocked.

Caller: Optus?

Received a call that lasted about 5 seconds before I could even answer it, noticed I got a message with an audio file attached? Since when have automated voice messages been sent via an audio file? Seems like a scam for sure.

Rang 3x in one day and didn’t leave a message. Annoying. I messaged Optus through the app after reading the comments here and didn’t get anywhere. I haven’t tried to contact Optus.

just got a call from this number, when I answered they hung up, so i blocked the number

Caller: So called Optus sales team

Had call from this number wanted to sell me increased data wanted my post code then last name then phone number and as he called me pennie dropped. Then wanted my email address then told him call was finished

Caller: claiming to be 24/7

Picked up the phone to talk about my recent purchase. I asked what purchase and reply was to a recent online purchase. Asked again what is the exact purchase and mentioned its for a sim plan and i asked what carrier. Mentioned Optus. Then he repeated the sentence saying " I am calling to talk about your recent purchase of your plan with Optus". Straight red flag and Hung up. Scammer for sure

No message. No response when I answered the call. Possible scam call.

Answered and there was nothing but silence on the line then they hung up. Blocked immediately.

Number keeps calling every day or 2. Looks like from the other reviews that it's Optus but not sure. If it was anything important surely they'd leave a voicemail but they never do

Caller: Scam caller ... OPTUS

Beware ... not OPTUS. And to OPTUS why can you blocķ this scammer number and protect your customers.

Caller with a heavy accent claimed to be from Optus but wanted me to verify my personal information. As if, mate, you called me. Hung up on him.

Keep getting calls from this number, which is since blocked. They never leave a message. I note other reports of this very number. Annoyingly my days was spoiled by Optus so suspect just another scammer. If it was Optus calling me regarding my current complaint (of which I have had a few) they know which number to ring me on, which is not the number that this scammer rings me on

Caller: Ian (possibly)

Ian said he was from Optus and wanted to discuss upgrades and offers with me. Part of the verification process was to send me a 4-digit code to enter into my phone. Very suspicious behaviour.

Caller: Wanda

Be careful. It’s a scam. When I called Optus using their telephone number it went to this lady. Unfortunately I provided my details. Optus really stuffed up and I became victim

The number is NOT OPTUS. OPTUS confirmed this is the latest doing the scam rounds.

Caller: I don’t know

Caller claimed to be from Optus and has an Indian accent. Called me by my legal name. He said he wanted to know if I’m happy with my current service and offer new phone plan. Glad that I googled the phone number while on the call or I wouldn’t find out is a scam.

Did not answer, they forgot to hang up and left a message. It was basically background noise and a bunch of non English speakers having a laugh in a foreign language occasionally talking about NBN and optus.

Answered the call, said hello, no one replied, nothing on the other end other then background noise of people talking in an office.