Caller: Dont know...dont answer unknown callers...it said thailand on call

Im glad Im not the only one with problems dealing with optus...finally Im out of optus the ineptitude was astounding. I think optus needs to be investigated. The last couple of years optus has failed miserably.

As it appears Optus has not learned anything going by the complaints above. I too just received a call from this number (02) 9174 3000 and no one replied. So l hung up. I also wish to point out that I have put in a formal complaint that after 24 months that I just read on my contract. Not once did l receive a email to inform our mobile is paid for and yet my husband's contract started in 2020. Why is he still being charged the same amount $65?? What happened to "if your device is paid off, you'll no longer be charged device payments" as stated in your FAQ WTF, Optus!! Taking advantage of your customers!! Were is our $1000+CREDIT you owe us!! You will be hearing from us soon!!!
Your online viewing of our account is a bloody joke!! Why is our contract not visible? Why is the amount not monitored by you or adjusted!!

Caller: Unknown

As of 4.44 pm on 7th May 2024, ELEVEN missed calls from the above phone number were recorded on my Apple iPhone. The message bank was full so no recorded messages were preserved. I have blocked the number.

Received a call from this unknown number. Call was silenced as it's unknown. Blocked the number.

Caller: As with the other comments so called Optus representatives

Poor accent, muffled originator. Optus mentioned. Demands my name and DOB. Refused. Called them scammers. They followed up with many SMSs over the past week. Checked out with staff at Optus store who confirmed that it’s NOT their number. Confirming scam. Just hang up and block these scum.

Caller: (02) 9174 3000

Missed call from this number. No voicemail. Guessing it may be an optus person as I have recently switched from them to vodaphone for the cheaper plans.

Caller: Optus

It was a legit Optus service person following up an issue I had raised - and spoke to them with earlier. If they use a (same) generic number - probably should let us know. :-)

I called Optus 1800 550 395 to enquire about plans. It was silent on the other end then the line hung up. Almost immediately this number called me, when I picked up it was silent on the other end.

I had just finished cancelling a plan and updating my billing address with Optus that I called. Then few minutes later after hanging up and starting a new call, missed call from this number. No message left.

Caller: Mel

Calling daily claiming he’s from Optus and asking for codes, claiming that he needs the code to avoid charging 2 fees that he couldn’t even say what they were for or how much. complete bs

I lodged an Optus complaint a couple of hours ago regarding my data being hacked in 2022. I lodged a complaint via their online form. I just received two text messages from Optus regarding a number to call plus a mobile call at the same time from this number (02) 9174 3000.

UNSAFE: Since receiving those two texts plus mobile phone call, my mobile phone is now repeatedly turning itself on and off. How can anyone trust any communication received from Optus under these circumstances?

OPTUS, if you're reading this, it appears your website security is also compromised because all of this occurred immediately after simply using your Optus online form to lodge my complaint, which means I can't securely go direct to Optus to tell them about this.

Caller: Optus

This is Optus' sales team. I confirmed it with the Optus service department. They should do better in identifying the number, but it was legitimate.

Caller: Optus

This is a legitimate call from an Optus Case Manager, following up with an issue I was having with my NBN service.

Caller: (02) 9174 3000

I just had this call come through but wasn't sure to answer it but after reading these comments on here lucky I didn't answer

Caller: Optus

I can confirm that this is a number that Optus uses... as I called them first and the same fellow who assisted me initially is calling me back on this number. That said, considering what tech can do these days; I wouldn't recommend trusting any calls unless you called the person yourself in the first instance. I specifically have a silent landline in the hopes that it can not be hacked and if they have to follow up, they are to call me on that.

I had 2 missed calls from this number but no message sent, reading the above makes it an obvious scam because I have never had any account with Optus in my life - the number rang has been mine for over 20 years??

Caller: Hung up when I answered

Call came in .. I answered .. they hung up. After checking the number .. found these comments. Thanks for the heads up. Have blocked the number now.

Caller: Optus

Recieved a call from loney, claiming to be from optus. I remember speaking to him last week and he said he'd call back.

Caller: Optus

This number (08) 9174 3000 is confirmed legit from Optus customer service (Sales) - got a call from them after signing up with them for 5G modem. The caller knew all the details of all the other services, at the end of the call, did offer to "optimise" the other mobile data plans etc... but I politely declined. The caller was confirming the delivery address for the modem etc...

Caller: optus IT

it is Optus IT to call back to help with my IT ticket. confirmed this as a message was left with a name which corresponded with my Optus IT ticket information. Optus send a Txt when a link for the Case notes and who is assigned. there is a chat function to confirm it was Optus IT.