Comments on (02) 9174 3000

100.00%
Spam Score
29 complaints this year, 196 total complaints

29 complaints this year, 196 total complaints

Comments on (02) 9174 3000


Anonymous

Posted on March 23, 2024
Caller type: Service
Location: Australia
Caller: Offshore IT Support Team from Optus

Doubted this call in the vert beginning as they tried to call me twice in one minute. As much as it sounded like a scammer calling, the caller was actually calling from a call centre in India on behalf of Optus, following up on a technical issue I have with their service. The caller asked for my Last Name and Postcode, before sending me a one-time code to confirm my identity. The caller's instructions were occasionally hard to follow because of the accent and the background noise, but with some patience they got my issue fully resolved.
1 found this comment helpful
1

Anonymous

Posted on March 7, 2024
Caller type: Unknown
Location: Australia
Phone rang and I it stopped before I could pick up the phone . Assumed it was a scam. I have been in rouch with Optus this week so presumably it was their contractor as per other posts. Not going to ring them back.
1 found this comment helpful
1

Anonymous

Posted on December 21, 2023
Caller type: Unknown
Location: United States
Caller: Optus may be

If this is a scam call. They have too much recent information to my actions on the Optus account.
The only explanation is they have access to Optus system in realtime.
They try to convince me to give them information to transfer phone number to my name. I suspect they will use it against sterling my phone number.
1 found this comment helpful
1

Debs

Posted on December 5, 2023
Caller type: Company
Location: Australia
Caller: 24/7 on behalf of Optus.

Subcontractor of Optus who persist in calling and not leaving voicemail. When I initially contacted Optus, I specifically asked not to be phoned and to be contacted via email. They never take any notice. I don't answer unknown numbers, as I'm sick and t owed of fending of scam calls since being caught up in the Optus data breach.
1 found this comment helpful
1

Anonymous

Posted on July 4, 2023
Caller type: Unknown
Location: Australia
Caller: Said they were Optus

Checked with Optus and (07) 9174 3000 was not one of there numbers and said to disregard the number
1 found this comment helpful
1

Anonymous

Posted on October 11, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is legit related to my complaint regarding their data breach
1 found this comment helpful
1

Anonymous

Posted on October 10, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

Number is genuine form Optus Call Centre. Responding to an online query I had made.
1 found this comment helpful
1

Anonymous

Posted on October 7, 2022
Caller type: Unknown
Location: Australia
Caller: Optus technical

Optus returning call re technical issue.
Legit number
1 found this comment helpful
1

Anonymous

Posted on October 5, 2022
Caller type: Unknown
Location: Australia
Caller: Optus

This is a legit Optus number. I have been having issues with my NBN (pre-cyber attack) and Optus case management just phoned to let me know there is an outage with NBN affecting 36 customers and they will be monitoring my services. I have also just received an SMS to say the above.
1 found this comment helpful
1

Anonymous

Posted on September 12, 2022
Caller type: Unknown
Location: Australia
Did not leave a message.
Possible scam.
1 found this comment helpful
1

Anonymous

Posted on February 3, 2025
Caller type: Unknown
Location: Australia
Caller: Ujjain from optus

He clamid to be from optus as I have been getting hacked .. he knew my phone was not in my name and knew my name ......
0 found this comment helpful
0

Sam

Posted on January 27, 2025
Caller type: Unknown
Location: Australia
It is optus
0 found this comment helpful
0

Anonymous

Posted on January 23, 2025
Caller type: Company
Location: Australia
Caller: Optus

Optus calling to confirm order details. Sent an SMS verification and link which were both legit
0 found this comment helpful
0

Anonymous

Posted on December 29, 2024
Caller type: Company
Location: Australia
Caller: Optus

I received a call from Steven in the Optus team on this number on 29 December, with an Australian accent and asking if I had the time to discuss the recent Optus data breach court case. I asked him to contact me tomorrow instead, and in the meantime I contacted Optus about the number (02) 9174 4000. Optus verified the call was legitimate and that I can safely continue discussing the matter with him.
0 found this comment helpful
0

Anonymous

Posted on December 24, 2024
Caller type: Call centre
Location: Australia
definitely a dodgy call centre claiming to be optus , definitely an accent from the sub-continet of bombay and pretty rude. Do not pick up and if you do tell them to gtfo.
0 found this comment helpful
0

Anonymous

Posted on December 18, 2024
Caller type: Unknown
Location: Australia
Got a call & message from "Jemer" @ Optus. Apparently they have completed my request - not sure what the request would be.
Whilst the message did come through amongst my other Optus messages the actual call did not display as being a call from Optus, just showed the number (02) 9174 3000. The message received had a link for me to clink on (Don't worry I haven't), I never answer a call I don't recognize and always search the number when I can. I am glad I did especially after reading everyone's comments in relation to this number.
0 found this comment helpful
0

Anonymous

Posted on December 18, 2024
Caller type: Company
Location: Australia
Caller: Optus customer resolution centre

This is the Optus Resolution Centre and genuine as far as i know. They resolve Complaints that you have made although Indian representatives.
0 found this comment helpful
0

Mr D

Posted on December 13, 2024
Caller type: Unknown
Location: Australia
Exact same thing here.
I personally rang Optus customer services myself to have an issue resolved with my account, then received a call from this number mid way through whilst still in the middle of talking directly to an official Optus rep.
0 found this comment helpful
0

Anonymous

Posted on November 29, 2024
Caller type: Scam call
Location: Australia
Caller: Optus

Suppose to be from Optus about a complaint i had lodged about the Internet,there were kids in the background making a racket and strong Indian accent,the answering machine took the message definite scam !!!!
0 found this comment helpful
0

Anonymous

Posted on November 5, 2024
Caller type: Call centre
Location: Australia
Call from Optus to up sell to me.
0 found this comment helpful
0

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