Comments on (02) 9174 3000

100.00%
Spam Score
28 complaints this year, 200 total complaints

28 complaints this year, 200 total complaints

Comments on (02) 9174 3000


Anonymous

Posted on February 21, 2023
Caller type: Scam call
Location: Australia
Answered and there was nothing but silence on the line then they hung up. Blocked immediately.
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Daniel

Posted on February 20, 2023
Caller type: Unknown
Location: Australia
Number keeps calling every day or 2. Looks like from the other reviews that it's Optus but not sure. If it was anything important surely they'd leave a voicemail but they never do
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Anonymous

Posted on February 20, 2023
Caller type: Scam call
Location: Australia
Caller: Scam caller ... OPTUS

Beware ... not OPTUS. And to OPTUS why can you blocķ this scammer number and protect your customers.
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Anonymous

Posted on February 17, 2023
Caller type: Unknown
Location: Australia
Caller with a heavy accent claimed to be from Optus but wanted me to verify my personal information. As if, mate, you called me. Hung up on him.
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Anonymous

Posted on February 16, 2023
Caller type: Unknown
Location: Australia
Keep getting calls from this number, which is since blocked. They never leave a message. I note other reports of this very number. Annoyingly my days was spoiled by Optus so suspect just another scammer. If it was Optus calling me regarding my current complaint (of which I have had a few) they know which number to ring me on, which is not the number that this scammer rings me on
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Robin

Posted on February 16, 2023
Caller type: Scam call
Location: Australia
Caller: Ian (possibly)

Ian said he was from Optus and wanted to discuss upgrades and offers with me. Part of the verification process was to send me a 4-digit code to enter into my phone. Very suspicious behaviour.
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Truth

Posted on February 15, 2023
Caller type: Unknown
Location: Australia
Caller: Wanda

Be careful. It’s a scam. When I called Optus using their telephone number it went to this lady. Unfortunately I provided my details. Optus really stuffed up and I became victim
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Anonymous

Posted on February 14, 2023
Caller type: Unknown
Location: Australia
The number is NOT OPTUS. OPTUS confirmed this is the latest doing the scam rounds.
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Anonymous

Posted on February 14, 2023
Caller type: Telemarketer
Location: Australia
Caller: I don’t know

Caller claimed to be from Optus and has an Indian accent. Called me by my legal name. He said he wanted to know if I’m happy with my current service and offer new phone plan. Glad that I googled the phone number while on the call or I wouldn’t find out is a scam.
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Anonymous

Posted on February 14, 2023
Caller type: Call centre
Location: Australia
Did not answer, they forgot to hang up and left a message. It was basically background noise and a bunch of non English speakers having a laugh in a foreign language occasionally talking about NBN and optus.
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Jodie

Posted on February 12, 2023
Caller type: Unknown
Location: Australia
Answered the call, said hello, no one replied, nothing on the other end other then background noise of people talking in an office.
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Anonymous

Posted on February 9, 2023
Caller type: Unknown
Location: Australia
Caller: Supposed to be from Optus

Indian accent, poor English. Wanting to update my handset. Hung up.
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Kay

Posted on February 6, 2023
Caller type: Service
Location: Australia
Caller: Optus

An Optus case manager who had spent a lot of time helping me solve a problem rang me back on that number to confirm the problem was solved, which, thanks to his persistence, is.
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Anonymous

Posted on February 6, 2023
Caller type: Unknown
Location: Australia
Caller: Scam

Left no message. Returned call but no one answered. Just had a female answering msg. I suspect it’s a scam from this number.
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Anonymous

Posted on February 6, 2023
Caller type: Unknown
Location: Australia
SCAM. This number left no msg. When I called back there was a female answering msg stating it was Optus. There was NO ‘press 1 for’ or ‘press 2’ for….. when I last received an Optus call despite it allegedly coming from them, an Indian accented man claimed to be from Deal Vista (doesn’t exist) & the kicker was ‘ma’am, ma’am…it’s a kick in d’ stomach if you don’t get this free modem now and ALL the new benefits.’ In other words, hurry and do this. Anyone tells you to do something immediately it’s always a scam. Also, he had a script and for a full 80 seconds kept talking. When he finished I said ‘beg your pardon?’ & he did it all again! Complete with “ma’am” every couple of seconds. Scam, for sure.
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Anonymous

Posted on February 3, 2023
Caller type: Unknown
Location: Australia
2 missed calls from this number after advising Optus billing I would not be paying for internet this month as I have been unable to access my account since Monday and email accounts as well as Outlook since Tuesday. Reorted this to Optus who have done absolutely nothing. Advised them I will not be paying for a service I have not received and will be looking for another ISP.
0 found this comment helpful
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Anonymous

Posted on February 2, 2023
Caller type: Unknown
Location: Australia
Caller: "Raj" from Optus

Claimed to be Raj from Optus, knew my legal name. Was told my phone plan has ended. Asked if I wanted a new phone. I said no and hung up. Not sure if this is a scam but it's weird for Optus not to send me an email or use my preferred name. I wouldn't trust this. If you want to get a new phone plan, call Optus directly yourself.
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Michaela

Posted on February 1, 2023
Caller type: Call centre
Location: Australia
Caller: Optus

I was on the phone to Optus loyalty team and the line got cut. So I called them again and I was told the lady I was speaking to called me many times but could not get through. The number was the above number which I had blocked previously. I am told by the next person that they don’t know what number comes up when the call goes through the call centre. I now know it’s definitely Optus so I have now unblocked the number! 😂
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Anonymous

Posted on January 30, 2023
Caller type: Service
Location: Australia
Caller: Optus (247.ai)

Phone number (whilst can be spoofed) is from Optus's 3rd party call centre "24/7". You can check who 247 (247.ai) is on the Optus Wikipedia website. They called me as I was expecting a call back from them.

Yes they sound unprofessional & scam-like but the call I had was genuine and when called back on another legitimate Optus line they confirmed the call had taken place.

So take head and be careful, but his can be a genuine Optus number.
0 found this comment helpful
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Anonymous

Posted on January 30, 2023
Caller type: Unknown
Location: Australia
If the number has been the same for a fair while I wonder why the police haven't made an arrest?
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