NIB Health Insurance

I was starting to get these calls, so I took the time to call NIB on the (02) 8315 3080 number they called me from. After getting through the digital switchboard, I got onto a lovely young lady named Emily .. Emily is from Newcastle. We had a nice LONG chat about the impropriety of call centre staff phoning people and leaving the line dead. It was really quite amazing, she agreed with me on all counts and took note of the number that the call was coming from. Emily was exceedingly polite and trying to be as helpful as possible. I must admit I rambled for a long time and probably ran over the same data points more than once, but given that the call was being recorded, I'm certain that if NIB are interested in identifying and fixing the problem that they have more than enough information to run with.

But just in case .. I would encourage everyone receiving these calls to take the time to call Emily and inform her of the problem with the empty phone calls coming in. She seemed a real darling, very sincere, polite and kind .. you will no doubt enjoy chatting with her.

As people dutifully concerned with the failures in the NIB call centre, it would seem the least we could do for them.

Not sure why I keep getting calls (at work oddly enough). When I answer, they hang up. When I don't, they don't leave a message either. It's a mystery.

Interesting. We've just left NIB for another health fund. I wonder if it's them wanting to know why we left?

Private health cover sales call. NIB is the insurance underwriter, Quantas Assure is the name of the product. Possibly Quantas has sold a customer database, and "notified" us of this by burying a disclaimer in the terms of service when boarding.

NIB apparently from visiting their website

Hung up after 5 rings - no message. Ive stopped answering these scam callers for 2 to 3 years re

Caller: NIB Healthfund....

I only went on their website to make an inquiry, I have already spoken to them.. I told them I am not interested and they still call me back... there must be a rule against their extreme behavior constantly calling and waisting my time.....

Nib insurance

When will they understand that if i dont know the number I’m not answering and if they dont leave a message they will get blocked......the sole reason i have got rid of my land line

They hung up when I answered. very annoying.

Left a voicemail that said it was NIB and that I need to call them back. I’m already with Nib and know that they are Newcastle based and when they have called legitimately before it’s been a 49 number whereas this is obviously a call centre in Sydney. So I’m not calling back. I have had lots of missed calls and stacks of spam calls so I’m assuming this is another one and won’t be answering.

This is obviously what's referred to as a predictive dialler, and is set up incorrectly. These numbers are shared across the companies that use the software. it calls x number of people assuming only y will pick up then connects them to a call centre agent. If too many people pick up and not enough agents can take the calls, it hangs up on you (abandons the call). many industries have targets for how many abandons are acceptable.

this is thoroughly annoying when it happens, and as someone that works in a call centre it's bad practice that can be easily managed by changing a few settings.
also I'm already with NIB stop calling me!

just hang up as soon as you pick up

Caller: NIB as they claimed

i am switching my fund to NIB. Someone called me and asked me to go through all details i had with NIB just to make sure they are correct. I told them no, don't want to have this conversation over the phone.

You get a block..,,and you get a block.....and YOU GET A BLOCK! Stop calling me!

Number rings then hangs up when I answer

Caller: NIB

Went on their website making a quote, gets to the details page, Google prefilled my details, but I haven't go next by submitting my number. Already got a missed call from them.

I'd never even heard of NIB and they've left a voicemail welcoming to me their health fund...

Called me after I had just signed up to NIB...why!!??