Comments on (02) 8299 9534

65.00%
Spam Score
5 complaints this year, 22 total complaints

5 complaints this year, 22 total complaints

Comments on (02) 8299 9534


Anonymous

Posted on January 5, 2024
Caller type: Unknown
Location: Australia
phone call received from the above number today at 7.15 PM, asking for bank details. no details given and contacting our bank to report it.
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Jack

Posted on December 29, 2023
Caller type: Financial services
Location: Australia
Caller: Fraud company used by banks

Not a scam. But if in doubt, call your bank using the phone number found on the bank's website and ask them to confirm the number is genuine.

This is a legitimate fraud detection company contracted by smaller banks who don't have their own fraud team.

I was suspicious when contacted by this number, but they didn't ask for any personal details.
0 found this comment helpful
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Wlhelmina Schilling

Posted on November 23, 2023
Caller type: Service
Location: Australia
Caller: Credit Union Fraud Department

Caller, Susie following suspect withdrawal in US on my Visa Card, connect with PayPal fraud on fake invoices. My card is cancelled so I can get access to funds by applying for a prepaid Visa linked to savings account.
0 found this comment helpful
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Aaron

Posted on November 13, 2023
Caller type: Financial services
Location: Australia
Caller: Cuscal (Banking Provider)

Legit call - I made a large "fast payment" bank transfer (the maximum allowed each day) as part of moving my funds from one bank to another... this transaction was declined for some reason, and a phone call from this number followed minutes later. A member of their bank fraud team, to follow-up on the transaction in case it was fraudulent. Good to see they're on top of things and actively keeping an eye out for any possible dodgy activity!
0 found this comment helpful
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Anonymous

Posted on October 31, 2023
Caller type: Call centre
Location: Australia
Caller: unsure

Hard to understand the message but a service offering travel advice with a return number for overseas.
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Anonymous

Posted on August 4, 2023
Caller type: Financial services
Location: Australia
Real company. I bought some crypto and they were checking if I was scammed. They had full access of my bank history just from my phone number.
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Denis

Posted on June 26, 2023
Caller type: Financial services
Location: Thailand
Caller: AMP

I transferred $xxxx from AMP to Coinspot, / payment failed ... Fraud rang my number, I was on roaming (overseas). Call them back on my overseas phone / GENUINE
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Anonymous

Posted on March 14, 2023
Caller type: Unknown
Location: Australia
Caller: Fraud Department

Not a scam. I transferred a large amount of money between my two accounts (across 2 different banks) and they called to confirm it was me. Super helpful, not invasive.
0 found this comment helpful
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Anonymous

Posted on March 8, 2023
Caller type: Company
Location: Australia
Caller: Cusco fraud department

Legitimate call regarding unauthorised credit card charge. I rang my credit union to verify and now I have had my card canceled and a new one will be issued.
0 found this comment helpful
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Anonymous

Posted on February 5, 2023
Caller type: Unknown
Location: Australia
Caller: Fraud

This is a legitimate Fraud Department (Cuscal Ltd) that calls on behalf of multiple Australian Banks - had a missed call and a message to call them - staff were helpful and very understanding when I was hesitant to give any details - suggested if I wasn't comfortable to call the bank directly - which I did and there was a hold on my card because of a suspected fraudulent transaction.
0 found this comment helpful
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Hana

Posted on November 15, 2022
Caller type: Call centre
Location: Australia
Caller: Fraud Bureau Service

Legitimate call.
They left a voicemail to call back "Ubank Fraud Monitoring team on 1300 705 750".
Obviously I called uBank directly instead. They confirmed they do have another company calling on their behalf out of Sydney (02) or sometimes routed through Melbourne (03) and confirmed "1300 705 750" was safe to call back.

Checked my account and yep, unauthorised transactions.
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Cathy

Posted on August 29, 2022
Caller type: Unknown
Location: Australia
Caller: Apparently it was someone from Cuscal - my Visa debit card had been blocked for reason unknown to me.

I received a call from this number, which I didn't pick up, as I didn't recognise it. Earlier today, I'd contacted my credit union (Peoples Choice) about a transaction on my Visa debit card, which was apparently blocked and which left my card unuseable.. Later today, after receiving this call, I rang the number and was not sure it was legit because they didn't identify themselves, but asked for a callback. Some bloke called Jason returned the call some time later and after a brief conversation, we terminated the call. Still not sure why anyone other than my credit union would have rung me. Stay cautious, people.
0 found this comment helpful
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Anonymous

Posted on May 27, 2022
Caller type: Other
Location: Australia
Caller: Fraud Company

I received a phone call which I didn't answer as I didn't recognise the number. They left a message which included my name and bank institution requesting that I contact my banks fraud line on a different number. After verifying the number they provided was legitimate and listed on my bank's webpage, I gave them a call and it turned out there a suspicious transaction from America on my card. I believe this number is a fraud company used by banks but definitely verify with your bank first.
0 found this comment helpful
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Vickie

Posted on May 4, 2022
Caller type: Unknown
Location: Australia
Caller: Cuscal Ltd

Legit Fraud company...
They called but didn't leave a message. I called back but was scared but was wary. They answered as a Fraud company and to press a certain number depending what I was calling about. I warily pressed a number and got a voice message person on phone and to leave my number. Interestingly their name was not on voice recording. So I left a message not stating my name but said they called me on my number and to call me back. I hadn't heard back hours later so I googled number. Found mixed reports of them being legit but others saying scam.
I called my bank which is a credit union and explained what happened. Yes they were legit and was a fraud company for them. Someone had tried to use my card fraudulently but my bank blocked the transaction and wanted to confirm with me. Card has now been cancelled and a new one issued.
0 found this comment helpful
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Anonymous

Posted on January 28, 2022
Caller type: Unknown
Location: Australia
Caller: Faud company

Turned out to be a fraud company based in Sydney.
I have rung them and also had my bank ring them,BUT they are slack and I am still waiting for a call from them.
Back to my bank again today.
Not real impressed.
0 found this comment helpful
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Anonymous

Posted on January 21, 2022
Caller type: Unknown
Location: Australia
Caller: Financial services

Genuine - fraud detection service working on behalf of Bank Australia
0 found this comment helpful
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Anonymous

Posted on January 6, 2022
Caller type: Company
Location: Australia
Caller: Fraud Department

Voice message left and I contacted my CU directly and there was a suspicious transaction from US that I hadn’t authorised so had to cancel my Visa card. So yes legitimate call
0 found this comment helpful
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Anonymous

Posted on December 19, 2021
Caller type: Unknown
Location: Australia
Legit Fraud detection company used by many institutions.
0 found this comment helpful
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Amy

Posted on November 21, 2021
Caller type: Unknown
Location: Australia
Caller: Fraud Department BCU

Received a missed call and returned it and spoke to a lovely Australian guy.
Legitimate fraud department for BCU bank who said a ‘real estate company from the United Arab Emirates’ tried to make a large deduction from an old bank account I hadn’t used in months. Thankfully no funds were in the account.
Cancelled the card over the phone.
Very helpful!
0 found this comment helpful
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Anonymous

Posted on November 3, 2021
Caller type: Service
Location: Australia
Caller: Cuscal Ltd

Legitimate. They told me they blocked a suspicious transaction from an American website about 3am and said I should cancel my card and order a new one. I thanked him and said I'd check with my Credit Union who investigated and then confirmed that the card had been compromised. Cancelled and a new one ordered straight away.
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