Shd have checked this out long before getting a currency debit card w/Citi.

Just about to go into 2nd week of complaint re: funds transferred via Osko "normally transmitted in minutes," but not yet available.

Monday I sent a "don't bother, send me all funds, close my account" email. This call today undoubtedly the f/up. 3days later.

Caller: Philippino female claiming to be from Citibank

Knew my name and wanted me to confirm it. I just asked what was this about. She claimed some correspondence to do with my back account had been returned. I said I did not bank with Citibank. She claimed the correspondence had been returned three times! I do not bank with Citibank I said. It was a cheque she claimed! I hung up.

Caller: (02) 8288 02290

I'm glad i didn't answer. I do have business with Citibank and just redeemed some rewards. If this was legit they should have left a message. But I'd like to add that Citibank has been the worst bank and has the worst website of any bank I've ever dealt with. I think they started out as a "big business" bank but their entry with home investors never worked. They have NO idea how to give customer satisfaction. Stay away from them if you can.

Caller: Citibank

Cannot agree more with others - worst customer service in the world. More than 10 calls /correspondences with them, still cannot solve a simple request.

Worst bank every, have an account with Citi for more than 10 years for direct debt only and transfer money into my account to keep for more than 10k so not charging me the account keeping fee. they never paid me interest, never asking anything, suddenly received a letter saying they were going to suspend the account if I do not do this & that, done all what they said, still sent me a letter saying no good, asked me to call their customer service line, which is in overseas. called the line and they told me to send the paperwork again, all they did was bounce back & forth , so you getting nowhere and they want to keep your money. never want to deal with Citi bank again

Caller: Would Not Readily Identify Himself

Very Strong Asian Accent - Could not understand him and had my Wife Listen in to Decipher. Claimed he was calling re Correspondence with my Bank (Which one I have three?) Would not say what it was concerning! Asked for Specific ID. I declined to answer any questions or provide info. Really if this is a Banks Customer Service they need a massive re-think.

I rang back (02) 8288 2290 and the male person asked if I have a CitiBank Card. I just told him that all is sorted out by the mail. This does not sounds good for any bank to call its customers. 14/04/2021.

Caller: Citibank

Scam?

Asking to send my employment details to their Email...

Caller: Citibank

Worst bank ever to deal with. Can't understand them, echos on the line, say they'll call back but never do. Can't get a case manager to own resolving my problem which they have created. THEY DO NOT UNDERSTAND THE MEANING OF THE WORD CUSTOMER. I lodged a complaint last night with the AFCA (Ombudsman). OVER THEM!!!!

Got a ph call at 2:30am with no talking

Yes Citi bank have the worse service in the world. They NEVER call you back. All we are is a number to them banks these days...

We need SERVICE that we pay for.

Missed call while at work. I do not bank with Citibank nor Kogan bank. I bank with the bank I work for

Caller: Don't know

Got a call yesterday exactly the same. Phone rang twice and had hung up before I could answer. I called back yesterday but I'm not getting messed around with this number again today.

Caller: (02) 8288 2290

My phone rang twice but had hung up as I answered. Redialled the number and explained what had happened. I was asked if I had accounts with a variety of banks,lenders, including Bank of Queensland, Citi, Virgin Credit, etc. I picked one I had an account with and explained again what had happened. I was then asked for my name, credit card number and or account number. I hung up. If they’re legit why not wait until you answer rather than hanging up after 2 rings and expecting you to blab all your info without verifying who they are?

Caller: Inaudible

Left an garbled message that made no sense whatsoever.

Got a call today, could not understand what she was saying. Could have been Citi Bank.

Caller: Citibank

The rang yesterday, could very hard to understand what they are talking about. Could only make out every 3rd or 4th word.
I 've a great idea have about employing people who speak Australian.

got a call today, same a very bad line, some call centre somewhere, could not make out what she was saying

Caller: supposedly Citibank

They rang and knew my full name and that I'd recently emailed, but asked for details for verification, which I declined, indicating I couldn't verify who they were. If it's legitimate, it's a truly irresponsible way of going about business, as it just encourages individuals to reveal personal data without knowing who's actually calling. (She also sounded like she was outside in windy weather, which didn't aid credibility.) I was polite but requested they put it in writing.

Kogan Money - worst ever!