Comments on (02) 8198 6598

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0 complaints this year, 94 total complaints

0 complaints this year, 94 total complaints

Comments on (02) 8198 6598

Sample complaints we have found for (02) 8198 6598

shrynx

I have just sent a message to the company concerned and urge you to do the same. You are welcome to copy-paste this message or send one of your own. The email address is : info @ insightccs.com.au

I have been subjected to calls from your service for over a month now. I have called your general information line and had both my home and mobile number removed from your register. While I don't doubt that your service allows many charities to garner useful funds, there are some things that you could easily do to improve your image to the general population.
1) Leave messages: 'Hello, I am calling on behalf of (charity) to offer you the opportunity to (offer). I'm sorry to have missed you, but will endeavour to contact you again in the near future'.
2) If you are determined NOT to leave messages, please hang up the phone when you reach voicemail. I have received no fewer than 5 three-minute blank voice messages from your lines which have meant that my inbox is full and I am unable to receive more messages.
3) Make it easier to opt out of your 'service'. No one actually enjoys getting cold-calls from what amounts to telemarketers. It was only after searching that I was able to find a line I could actually CALL. The lady who answered was happy to question me, but very curt when I tried to ask her questions about the company and the charity who I was receiving calls on behalf of.
4) Please check whocallsme.com and search for any of your out-going numbers. There are many members of the public who are annoyed at your company and the charities you represent SIMPLY because of the methods you employ to do business. You will see that MANY of the complaints could be resolved by either leaving messages or by making the service easier to opt out of.
Thank you.
 

b.m.

it's f****d!
 

Kathy

I just answered a call on my mobile from someone claiming to be from the pcyc selling raffle tickets. I told him I don't buy anything over the phone. I asked how he got my number (it's unlisted) and he told me it was generated by computer. He sounded a bit dodgy and I am wary of scams so politely ended the call.
 

Customer Service

Hello, I would like to help.InsightCFS is a call centre that raises funds for several Australian Charities. Please be assured that calls from this number are legitimate and fundraising is done with the charities consent. All call lists used by InsightCFS are Privacy Compliant. As insight calls on behalf of Australian Charities call lists are not based of the "Do Not Call Register" as charities are exempt.If you are receiving calls from InsightCFS, and you wish to be removed from our calling lists please call our customer service team on 1300 365 896 between 9am & 5pm Monday to Friday. If we are unavailable please leave a message with your phone number and we will remove it the next business day. When contacting us, please have handy any and all numbers you would like removed including mobile, work and personal numbers even if you have not yet received calls on this number. That way, we can ensure that you are not bothered in future.InsightCFS is not the only company doing charity fundraising calling so if you receive any calls from other companies that you do not want to receive we recommend that you ask the telemarketer who called you to ask their supervisor to remove you from all of their calling lists.We apologise for any inconvenience receiving telemarketing calls may cause you, and hope that you understand that telemarketing raffles provide a huge boost in funds for our charity clients.Thank you for reading through this message.RegardsElleCustomer Service ManagerInsight Charity Fundraising ServicesPO Box 968 Strawberry Hills 2010Direct Line: 1300 365 896
 

Renae Suttie

They keep ringing after hours... I don't bother to answer their calls but my husband picks up the phone and then hangs up quickly so that they at least have to pay for the call.
 

Mick

I also get calls from this number, it maybe related to (02) 8823 3000
 

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