Suspect APIA actually use an overseas Call Center although they pretend that they call from Sydney. They should be fined $ 200.000 for their deceit.

I work there, we are in Sydney. Sydney is a multicultural place hence the variety of accents!

Hi Did you get paid to defend them. You might have worked at the direct call center some time ago.

The 30 second delay in responding when I picked up my phone, and the terrible sound quality suggest they are using an overseas call center. No respectable Australian company would have such poor quality.

The direct call centre is in Sydney you fool - I used to work there. Just because someone has an Indian accent, doesn't mean the call centre is in India.

If they had an Irish accent, would you assume the call centre is in Ireland?

They claim the Call Center is in Australia. Believe this to be a blatant lie. Suspect the calls are from a Call Center in India. Indian accent, and poor sound quality, hard to understand what they are saying.

Had a very annoying call yesterday from APIA through the Direct Call Center. My phone is registered as a No Call Number on the ACMA register. Had a small argument with the caller who claimed that since I was an APRA customer, they were well within their rights to call me. I have reported it to ACMA, and hope they will get fined the maximum of $ 50,000 for breaking the rules.

After missing three calls from this number in the last two days, I called back (after business hours so I'd get their message) and it is the 'Direct Call Centre' for Suncorp Group (which also incorporates companies like GIO and Apia) calling about 'insurance products and services' that might 'interest' me. No thanks.

They drove me absolutely mad calling on behalf of Suncorp. After I escalated the complaint to DCC's management three times to be put on their Do Not Call list - which seems to double as a Call A Minimum Of Four Times Daily List - I rang Suncorp's Customer Relations team on 1800 689 762 and advised I was on the verge of pulling $6k worth of insurance. The lovely gentleman sorted it immediately - haven't heard from them since.

This number keeps calling my mobile, never answer as no friends in Sydney, at least I know what it is.

I'm getting calls from this number about 5 times a day. If I answer there's nothing on the other end for a few seconds then they hang up.

They have called my work direct dial number for the past two weeks. When I answer it hangs up. Very annoying. I just don't answer it now.

have had 3 calls in 3 hours. Its a marketing caller am now going to register my number on the do not call register. I have apparently not been registered even though i thought i was

These fools just dont stop. Im reporting them, my number is listed on the governments 'Do not call' register'

Really calling day and night!!!

Spammer

I'm glad I'm not the only one. Constant calls that disconnect when I answer. I do have GIO insurance, so it makes sense now. Thanks for everyone's input!

I got a call too
My number is actually listed on the do not call register
So i am going to make a complaint via: https://www.donotcall.gov.au/enqcomp.cfm

I was getting this number calling me every day for a week - I didn't answer it as I have no friends in Sydney that would normally need to call me, and they never left a voicemail  - after a few weeks of this number calling every weekday I phoned the number and the computer recognised my mobilenumber and said that they are the "Direct Call Centre" and that they had been trying to call me recently  for "insurance products and services" and to call them back on  1800 987 569 if I had any questions.I just added it to my phones' ignore/silent list

ditto - I've calls in passed 2 days, no message and they hang up when i answer.  pain in the @rse!!!!!

I got a call tooMy number is actually listed on the do not call registerSo i am going to make a complaint via: https://www.donotcall.gov.au/enqcomp.cfm

I was getting this number calling me every day for a week - I didn't answer it as I have no friends in Sydney that would normally need to call me, and they never left a voicemail  - after a few weeks of this number calling every weekday I phoned the number and the computer recognised my mobilenumber and said that they are the "Direct Call Centre" and that they had been trying to call me recently  for "insurance products and services" and to call them back on  1800 987 569 if I had any questions.

I just added it to my phones' ignore/silent list