Comments on (02) 8027 2000

100.00%
Spam Score
25 complaints this year, 158 total complaints

25 complaints this year, 158 total complaints

Comments on (02) 8027 2000


Debbie

Posted on April 11, 2020
Caller type: Financial services
Location: Australia
Caller: credit card security

i didn't answer but after looking at this site I rang the number on the back of my credit card and yes they had just tried to call me (at 7pm) because of suspicious activity. I blocked my card and was issued a new one. I am grateful to the posts on this site that advised doing that.
0 found this comment helpful
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Anonymous

Posted on March 6, 2020
Caller type: Unknown
Location: Australia
Caller: They claim they are from virgin credit card

Left a message asking me to call back.
Absolute stupid call.
Why do they waste everyone's time?
Some kind of prank or outright criminals.
0 found this comment helpful
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Anonymous

Posted on February 21, 2020
Caller type: Unknown
Location: Australia
A legit call, Citibank operates on behalf of lots of credit card brands so if you have a cr card or applied for one it will be them chasing up more info, or they want to tell you something or sell you some extra product like a loan.
0 found this comment helpful
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Anonymous

Posted on January 29, 2020
Caller type: Unknown
Location: Australia
I missed their call but this will be Citibank, calling on behalf of VirginMoney as I applied for a credit card from them. They usually call to follow up the application. I don't think its a scam as they have done this before.
0 found this comment helpful
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Anonymous

Posted on December 6, 2019
Caller type: Unknown
Location: Australia
Caller: kogan

kogan credit card application
0 found this comment helpful
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Craig

Posted on November 14, 2019
Caller type: Company
Location: Australia
Caller: Coles Financial Services (Citibank)

They called to advise my card number had been hacked from a online merchants account and that they were cancelling my card and replacing it with a new card number.

I checked online after speaking with them and can confirm this was done. I never had to give out any information to them.
0 found this comment helpful
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Anonymous

Posted on November 13, 2019
Caller type: Service
Location: Australia
Caller: Bank

I received an automated call from this number regarding suspicious activity on my account. It left two numbers to call back. I called the number on my bank's website instead, went through until I could speak to an operator who confirmed that it was a legitimate call and it was regarding some stolen cc details. I suggest you don't ignore the call, but if you're worried, go through the public number on your bank's website to check.
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Anonymous

Posted on October 21, 2019
Caller type: Financial services
Location: Australia
Caller: Citibank

it is a legitimate call from Citibank.
0 found this comment helpful
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Tim

Posted on September 30, 2019
Caller type: Unknown
Location: Australia
Claiming to be from Citibank and that my card was ready to send but details needed to be confirmed.
I have never applied for a Citibank card, or any credit card for that matter.
I was told that I must have forgotten applying for it.
When I requested their details the line went dead.
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Adrian

Posted on September 23, 2019
Caller type: Unknown
Location: Australia
Caller: Citibank

guys I can confirm this number is legit call, they may sound like all other spam calls but this one is legit as I just placed an application with Citibank few days ago.

If you don't pick up the call, you may find that your credit card application declined.
0 found this comment helpful
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Chelsea

Posted on September 5, 2019
Caller type: Call centre
Location: Australia
Caller: Unknown

First said it was Coles Mastercard then called back and it said Citibank?!?!?!?!
0 found this comment helpful
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Queensland girl

Posted on July 31, 2019
Caller type: Financial services
Location: Australia
Legit. Applied for credit card - virgin. They cannot leave messages etc due to privacy information. Rang back , operater was able to give me the info and what was missing from my application which was correct
0 found this comment helpful
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Anonymous

Posted on July 25, 2019
Caller type: Unknown
Location: Australia
Caller: citibank/suncorp

its dodgy - I called my bank and no activity
0 found this comment helpful
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Anonymous

Posted on July 19, 2019
Caller type: Call centre
Location: Australia
Caller: Scam

Received a call on my mobile, and then immediately after on my work landline saying my credit card had a fraudulent transaction. I called back on 1300 550 216. I spoke to a person with a muffled but otherwise clear voice, and call centre background noise. He asked for my credit card details so he could clarify the nature of the fraud. I refused to give any information. I called my bank and they verified that the calls WERE NOT FROM THEM. This is a scam call.
0 found this comment helpful
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Anonymous

Posted on July 19, 2019
Caller type: Unknown
Location: Australia
Legitimate Call. They are a section of CitiBank that deal with the processing of applications for Qantas Money Credit Cards and other flavours that are backed by CitiBank.
0 found this comment helpful
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Steve

Posted on July 18, 2019
Caller type: Company
Location: Australia
Caller: Card Services

Legitimate. Called Citibank directly & they said Citibank security had called me due to the security of my credit card had been compromised. They locked the account & sent me a new card
0 found this comment helpful
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Anonymous

Posted on July 9, 2019
Caller type: Unknown
Location: Australia
Caller: Fraud investigations

These calls are legitimate.

There is fraud analytics reviewing all transactions for suspicious behaviour, this is called modelling.

Sometimes a company's data can be compromised causing a breach (think Apple or Netflix and the amount of Credit Card information they would have stored in their database and imagine that got hacked). It is a legal requirement for the company that has had the data leak to advise the relevant authorities or governing bodies within 24hrs of them becoming aware. That info is provided to the Financial Institutions (FI's); ie CBA, NAB, ANZ etc...

Massive penalties are imposed if they're a data breach's that could have been avoided if these companies followed the security recommendations that are made by the FI's
0 found this comment helpful
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Anonymous

Posted on June 14, 2019
Caller type: Unknown
Location: Australia
Caller: Scam

Wanted my credit card details. A lot of noise in the back ground, like an Indian call centre. Also said they wanted to come to Australia so they could make a lot of money and be able to bring over all their relatives, including their cousin, who they were going to marry one day.
0 found this comment helpful
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Anonymous

Posted on June 11, 2019
Caller type: SMS
Location: Australia
Caller: Coles Mastercard Security

scammers.... we have no account with Coles...
0 found this comment helpful
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Anonymous

Posted on June 7, 2019
Caller type: Nuisance call
Location: Australia
Same as yesterday- called left no message. Engaged when u called back. Blocked this number yesterday. Still came thru. Wrote a comment yesterday about this number and can’t see it.
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