I have also been contacted by these people but was given a different phone number to contact the manager on. She told me that I would have to deposit $290 into the post office it was to go to the tax office so then I could get my $4587 when asked why I have to give them the money first she said that they couldn't withhold any monies from what I was to get and this would only be used for 10 miniues at the most so now I wonding if I am being scamed too the money would come in handy as I on disablity pension and have no savings and need dentures baddly the numbe they gave me is 02 800 68931 and a referrence number re11

This is a scam and people need to be warned! I also got a call from an Indian stating they are from the Reclaim Expert Department where they represent the Australian Federal Government. They said that upon investigations on several ''Big Banks'' my account was overcharged with $5248 of illegal bank fees and that the government are willing to refund this money back to me. The scary part is that they knew all my contact numbers (home & mobile), my address (even though my home number is private and not listed in the directory), they knew my Full Name, my DOB and the bank I use!!! They wanted to know if I preferred a direct bank deposit or a cheque? I said 'cheque' ...
Then the caller gave me my reference number and asked me to contact her manager on (02) 8011 3830 and the manager will organise the refund.
So I proceeded to call the Manager named Jacklyn, and she was also of Indian Accent. 'Jacklyn' continued with the same explanation stating she had my file and verified my details. Then she continued to convince me to go ASAP to the nearest Australia Post and do a Western Union transfer for $199 to their 'so called lawyer' (Bhavna Sharma) who worked on my file from Delhi, India because the Federal Government uses offshore lawyers due to cheaper costs!!! Hahaha
It doesn't end yet... I probed and probed further! 'Jacklyn' then said to call her when Im at Australia Post and take my ID with me, and she would guide me through the transfer...i was being as nice as possible, but they were getting more and more aggressive!!
She said that if I delayed the Western Union transfer than my cheque will be delayed... Oh in which a Richard Smith would deliver the Cheque to my door within 40 mins-2 hours after the payment is made to Western Union!!!
Then I started to hesitate and hung up the phone!
It didn't end there... I was then continued to receive threatening phone calls from another Indian named 'John' who was apparently the higher manager of the department further trying to convince me why this should be so important to me and that I should trust them as they work hand on hand with the government and that he will personally ensure the $5248 is given to me by the end of the day!
The pressure to pay them continued and prank calls to my home phone and mobile also got more on the day. I then called Western Union, my local police, the ACCC scam watch and my bank and reported the incident. These con artists are very dangerous and aggressive! Please be aware and careful! The second you receive their call, just hang up the phone!!!

They said I was due a refund from the government and wanted my bank details. They had my address and date of birth. Very disturbing. When I phoned back they put the phone down.

this is a cam call they are saying you are owed money that the bank has over charged in fees and then they give you the number (02) 8011 3830 saying its their managers number and that if you call back in half an hour he will send a check out to you for the amount you are owed from the bank
and they give you an application code no: ( in my case TG 13)
to verify with the manager when you call

A definite crook. Claims to be the Australian Government. Offers to reimburse overpaid taxes, fees etc. Can get aggressive on phone. Report to ScamWatch.

they are scammers dont call them

Very disturbing. Said something about terrorists and get money.

This is a money scam number

My wife received a call from unknown number saying from Australian expert reclaim department. Stating bank owes us about AUD 5248. He who seemed like indian accent but pretending to be Australian, gave me a number to contact (02) 8011 3830. I rang back and asked straight why are they giving me money. They said that it is because bank has overcharged me many times. I was furious and said that i am going to report this to police as I have never been over charged by the bank. It is a scam.

I received the phone call today, I told him that the Australian Government had my address and that they had my bank account details and if they wanted to send me money they know how to contact me and it's not by phone... got told I was full of s***, I told him that government employees weren't allowed to swear at agitated callers and have been taught how to handle aggressive people and that they are obviously phony and they are the ones full of s*** and if they call me again I shall leave my phone sitting in front of my TV so that when they hang up it'll still be going and they wont be able to make another call for a few minutes its not my phone bill that is going to be affected :) and the number on here is no longer working I tried calling it to no response

I too received the same call, same information. i was stupid to believe her, i give everything and this morning realized and went to stop my money from the western union but i was too late. they say the money has been picked which make me very angry. To be honest i hate Indian so much now

Scammers, Scammers for sure.I Had a call today 20/02/2014 at around 3:10 pm from a supposed federal government department advising me that due to illegal bank charges I was owed $7,268.00To get the money they had me confirming my full name and date of birth.Then I had to call them back on (02) 6172 1127, and provide a Code = GS923.I suspected that this must be some kind of a scam, which they confirmed it to be a scam, by asking me to pay $199.00 upfront. However, when they asked for $199.00 to be paid at a POST office for legal fees, I immediately knew that it must be a scam, I suggested that they deduct the $199.00 from the amount supposedly due to me, to which they said they were unable to deduct fees from money owed to me.At which time I told them I was on to their scam, no sooner I said that they hung up.I wonder if Australia Post knows about this, if so would they NOT be complicit in scams such as this if they transfer moneys to the scammers.I guess I will send Australia Post a copy of this communications to see what they have to say about this.

I have had the same guy call, after telling him that I looked up his details online and that I knew he was trying to scam me, he got very defensive and told me that he was sorry, and that he would not bother me again.

I then submitted all the relevant information to the scam watch Australia.

(My mum did give him her DoB before I understood what was going on. Hopefully nothing bad results).

They just called me now.  I'm getting $7268 and was advised to call Rose Brown or Alan Jackson. He had very poor English, but he also had all my details.... He said the Gov was going to refund me because I was overcharged buying jeans, and paying my bills on time...hahaha (neither apply to, me)