Sorry "Jack", it is a waste of time putting fake positive posts in badly phrased English on here.  This scam was exposed on BBC tv last November.  These people try to get remote accesss to your computer and if they get it they will install spyware/malware.  The Director of Security for Microsoft said, on the programme, that neither Microsoft, nor its partners, would ever 'phone you.  It would be a breach of their privacy rules.  Remember, folks, no=one who 'phones you like this knows anytthing about your computer, they rely on scare tactics and lack of computer knowledge.  The things they tell you are all lies.  You would not give your personal info to a stranger in the street, so do not let a stranger on the 'hone have access to your computer.  Goodbye "Jack" your lies won't work.

Avoid these calls like a plague! It is a SCAM targeted at people with limited knowledge on internet security/computers. Please avoid and report if possible. Do NOT provide any details. Microsoft will never call you for access to your computer thru a 3rd party vendor.

If you gave them remote access to your computer, it would be wise to get it checked out locally as they could have installed spyware/malware to steal your info.

Nobody called me; I found this company here and called them myself at 1-800-318-2017  to get help with a problem. http://www.techmate247.com/index.htmlAs I have in the past with legitimate support techs, I gave the man control of my computer. He did several things that made me suspicious and that I don't want to mention here since I assume his type troll through this kind of message board to learn how to refine their tactics.He also identified csrss.exe on my computer, but fortunately I was just realizing he was a criminal. Unfortunately, I had no idea how much he had already stolen and installed. Spent the next several hours calling banks and changing User IDs and passwords.If anybody knows this company to be legitimate, please let me know. Otherwise, I'll continue to think they are scammers and that I barely averted disaster.

SCAM SCAM SCAM!
Another obvious scam using a currently familiar theme, complete with equally familiar fake posts from satisfied customers using "call centre" English!

My wife received a call from techmate 24/7 (on behalf of Microsoft) claiming she had a virus on her laptop.  They called back again an hour later (different person) saying they were the manager and urgently needed access to her machine.Definitely a scam...