All checks were met correctly (I asked for employee number etc) until he said I was getting malware downloaded each time i used the internet because my nbn wasnt set up properly. When i questioned how they knew that was occurring - I was legitimately curious tbh - the phone started to cut out. He then went on to tell me he was Telstra it was all on one main server and i interrupted and said 'err, incorrect. NBN is nbn now, they are their own entity - he hung up.