Posted on September 13, 2023 Caller type: Company Location: Australia
Caller: NAB Legitimate text from NAB. I called the NAB number on the card to confirm that it was legit, and they could see the card had been blocked, and there was a fraudulent charge.
0 found this comment helpful
0
Anonymous
Posted on July 24, 2023 Caller type: SMS Location: Australia
Caller: NAB automated SMS I received a SMS from this number reporting a suspicious transaction on my card ending in xxxx. They used my name and asked me to respond with 1 to indicate it was authorised by me or 0 if it wasn’t. From NAB website it states: “If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from either 0438 357 801 or 0447 153 051” After checking my banking app there was a suspicious pending transaction so I called NAB on 132265 (always check official bank website or the number on your card) and they confirmed there was a suspicious transaction which they had stopped and blocked my card. They then issued a new card.
0 found this comment helpful
0
Anonymous
Posted on April 17, 2023 Caller type: SMS Location: Australia
Caller: Scammer to everyone saying this is not a scam because the numbers match- you are incorrect. The scammers are spoofing the NAB number. The SMS asks you to call a number, and this is the scammers number- does not match NAB, but the SMS appears to come from NAB. It didn't...
0 found this comment helpful
0
Anonymous
Posted on February 28, 2023 Caller type: Scam call Location: Australia
supposedly about an unauthorised payment to someone, asking me to contact them on a 'number'
0 found this comment helpful
0
Anonymous
Posted on December 16, 2022 Caller type: Unknown Location: Australia
same happened to me today !!!
0 found this comment helpful
0
Chris Raisin (retired NAB officer)
Posted on December 16, 2022 Caller type: SMS Location: Australia
Caller: NAB An SMS from 0438 357 801 is definitely from NAB (National Australia Bank) and is warning of a suspicious transaction on your account. I received the SMS, responded "0" to say the transaction was not authorised. The message then said they would contact me, but rather than waiting, I rang the NAB direct (Fraud section) and they confirmed the SMS was from them and they had stopped my card. They then suggested they cancel my card and issue a new one (sad at Christmas time but I will cope). It appears that when I attempted to buy something on the web and supplied my Visa Card details, the transaction was rejected (or so it said). I think what happened is they (the fraudsters) did not fulfill the order (scam) but instead tried to obtain a much larger amount (over $350-00 when I had "ordered" just $90-00 of goods) from my card (under a different name). Fortunately NAB are on the ball and stopped it in their tracks. I have the habit of every day checking my Visa balance online and if it is in debit, checking the transactions and transferring enough from my checue account over into my Visa to put it in CREDIT $10-00. That way I see every transaction (used to miss some when there were hundreds on the monthly statement) and I also avoid any interest charges (haven't been charged in over 20 years now...LOL) That is I think smart control of your account (always p[ay by Paypal if possible, else use Visa for everything then keep balance in credit). So.....the answer is THIS IS NOT A SCAM SMS and the best thing to do is contact NAB direct, arrange for your card to be cancelled and a new one issued, then be VERY wary of using Visa/Mastercard on any new site you have not used successfully before.
0 found this comment helpful
0
Anonymous
Posted on November 18, 2022 Caller type: SMS Location: Australia
SMS scam pretending to be Nab cards. However, do check your NAB cards as I do have a suspicious debit transaction but not for the amount in this message. Oddly the SMS scam came in the same day as the fraudulent NAB debit. The big problem at the moment is, I cannot get through to NAB fraud services via phone or messaging to get it checked and card stopped.They are inundated thanks to this scam.
0 found this comment helpful
0
Paul
Posted on October 31, 2022 Caller type: SMS Location: Australia
Caller: NAB fraud The SMS message is legitimate. Do not ignore it - i did and my card was blocked. It took a lot of effort to get the card unblocked
0 found this comment helpful
0
Anonymous
Posted on October 28, 2022 Caller type: SMS Location: Australia
My wife had a message from 0438 357 801 at 4.40 am this morning. "We have noticed an unusual transaction on your NAB visa card ending in xxxx for $26.99. I found this message to be suss, however, we checked out the bank account and there have been multiple transactions at the Metro Service Station on the great western HWY at St Marys, NSW. This number is a genuine NAB number. But usually, any messages from NAB would show the contact as NAB... Well I thought it would have anyway
0 found this comment helpful
0
Anonymous
Posted on August 12, 2022 Caller type: SMS Location: Australia
this below is directly from the Nab website: Unrecognised and unauthorised transactions
Ever noticed a transaction on your account that seemed out of place? It could be fraudulent.
If we detect any suspicious transactions on your accounts, we’ll contact you via a phone call or SMS. The SMS will only ever appear from the number 0438 357 801 or 0447 153 051.
If you receive an automated SMS from NAB on the above numbers asking you to confirm a recent transaction, please respond:
‘1’ if you have authorised the transaction and we will automatically remove the block on your card ‘0’ if you did not authorise the transaction and one of our fraud specialists will call you shortly after (from a different number).
If the original transaction was declined but you have since authorised it via SMS using the steps above, you will need to re-attempt.
0 found this comment helpful
0
John
Posted on July 14, 2022 Caller type: Unknown Location: Australia
Caller: 0438 357 801 Scammers. Call nab direct on their website. Be careful
0 found this comment helpful
0
Anonymous
Posted on February 23, 2022 Caller type: Financial services Location: Australia
Caller: NAB Fraud Department Legit Nab number, from the fraud department
0 found this comment helpful
0
Anonymous
Posted on January 23, 2022 Caller type: Scam call Location: Australia
Caller: Suspicious NAB Had fraudulent activity on my account, got an SMS from someone appearing to be from NAB, but I've had texts from NAB before about suspicious credit card activity, and this was not from that number. Called NAB's Fraud department and cancelled my card and launched an investigation. Regardless of whether this was from NAB or not, I did not reply, I recommend using NAB's official website to contact them, as it's the safest way.
0 found this comment helpful
0
Mel
Posted on December 7, 2021 Caller type: SMS Location: Australia
Legitimate SMS from NAB, regarding an unusual transaction on my Visa card and my card had been blocked. Checked with NAB who confirmed this.
0 found this comment helpful
0
Andrew
Posted on December 5, 2021 Caller type: Unknown Location: Australia
Caller: NAB It’s legit. Call NAB directly from the number on the website instead of responding to the text… something the text should actually suggest as I initially wrote it off as a scam, but multiple business transactions with suppliers were declined which made me follow up directly with NAB.
0 found this comment helpful
0
Anonymous
Posted on November 27, 2021 Caller type: Unknown Location: Australia
Caller: NAB Messaged NAB and they confirmed it was from their fraud department. Worth following up.
0 found this comment helpful
0
Lx
Posted on November 24, 2021 Caller type: SMS Location: Australia
Caller: NAB Thought it was a spam, but no! My card was use for 2 transactions I have not made (approx $500), happy they blocked it.
0 found this comment helpful
0
Anonymous
Posted on November 11, 2021 Caller type: Scam call Location: Australia
Caller: Telstra scam Wanted to check my computer settings
0 found this comment helpful
0
Anonymous
Posted on October 20, 2021 Caller type: Financial services Location: Australia
Caller: NAB Genuine from NAB ring them from the number on the website to sort out your locked card
0 found this comment helpful
0
Anonymous
Posted on October 3, 2021 Caller type: Scam call Location: Australia
Scam text message from someone pretending to be NAB advising unusual transactions - this is NOT NAB. If in doubt contact NAB through their customer channels
Comments on 0438 357 801
Anonymous
Posted on September 13, 2023Caller type: Company
Location: Australia
Legitimate text from NAB. I called the NAB number on the card to confirm that it was legit, and they could see the card had been blocked, and there was a fraudulent charge.
Anonymous
Posted on July 24, 2023Caller type: SMS
Location: Australia
I received a SMS from this number reporting a suspicious transaction on my card ending in xxxx. They used my name and asked me to respond with 1 to indicate it was authorised by me or 0 if it wasn’t. From NAB website it states: “If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from either 0438 357 801 or 0447 153 051”
After checking my banking app there was a suspicious pending transaction so I called NAB on 132265 (always check official bank website or the number on your card) and they confirmed there was a suspicious transaction which they had stopped and blocked my card. They then issued a new card.
Anonymous
Posted on April 17, 2023Caller type: SMS
Location: Australia
to everyone saying this is not a scam because the numbers match- you are incorrect.
The scammers are spoofing the NAB number. The SMS asks you to call a number, and this is the scammers number- does not match NAB, but the SMS appears to come from NAB. It didn't...
Anonymous
Posted on February 28, 2023Caller type: Scam call
Location: Australia
Anonymous
Posted on December 16, 2022Caller type: Unknown
Location: Australia
Chris Raisin (retired NAB officer)
Posted on December 16, 2022Caller type: SMS
Location: Australia
An SMS from 0438 357 801 is definitely from NAB (National Australia Bank) and is warning of a suspicious transaction on your account. I received the SMS, responded "0" to say the transaction was not authorised. The message then said they would contact me, but rather than waiting, I rang the NAB direct (Fraud section) and they confirmed the SMS was from them and they had stopped my card.
They then suggested they cancel my card and issue a new one (sad at Christmas time but I will cope). It appears that when I attempted to buy something on the web and supplied my Visa Card details,
the transaction was rejected (or so it said). I think what happened is they (the fraudsters) did not fulfill the order (scam) but instead tried to obtain a much larger amount (over $350-00 when I had "ordered" just $90-00 of goods) from my card (under a different name). Fortunately NAB are on the ball and stopped it in their tracks.
I have the habit of every day checking my Visa balance online and if it is in debit, checking the transactions and transferring enough from my checue account over into my Visa to put it in CREDIT $10-00.
That way I see every transaction (used to miss some when there were hundreds on the monthly statement) and I also avoid any interest charges (haven't been charged in over 20 years now...LOL)
That is I think smart control of your account (always p[ay by Paypal if possible, else use Visa for everything then keep balance in credit).
So.....the answer is THIS IS NOT A SCAM SMS and the best thing to do is contact NAB direct, arrange for your card to be cancelled and a new one issued, then be VERY wary of using Visa/Mastercard on any new site you have not used successfully before.
Anonymous
Posted on November 18, 2022Caller type: SMS
Location: Australia
Paul
Posted on October 31, 2022Caller type: SMS
Location: Australia
The SMS message is legitimate. Do not ignore it - i did and my card was blocked. It took a lot of effort to get the card unblocked
Anonymous
Posted on October 28, 2022Caller type: SMS
Location: Australia
Anonymous
Posted on August 12, 2022Caller type: SMS
Location: Australia
Unrecognised and unauthorised transactions
Ever noticed a transaction on your account that seemed out of place? It could be fraudulent.
If we detect any suspicious transactions on your accounts, we’ll contact you via a phone call or SMS. The SMS will only ever appear from the number 0438 357 801 or 0447 153 051.
If you receive an automated SMS from NAB on the above numbers asking you to confirm a recent transaction, please respond:
‘1’ if you have authorised the transaction and we will automatically remove the block on your card
‘0’ if you did not authorise the transaction and one of our fraud specialists will call you shortly after (from a different number).
If the original transaction was declined but you have since authorised it via SMS using the steps above, you will need to re-attempt.
John
Posted on July 14, 2022Caller type: Unknown
Location: Australia
Scammers. Call nab direct on their website. Be careful
Anonymous
Posted on February 23, 2022Caller type: Financial services
Location: Australia
Legit Nab number, from the fraud department
Anonymous
Posted on January 23, 2022Caller type: Scam call
Location: Australia
Had fraudulent activity on my account, got an SMS from someone appearing to be from NAB, but I've had texts from NAB before about suspicious credit card activity, and this was not from that number. Called NAB's Fraud department and cancelled my card and launched an investigation.
Regardless of whether this was from NAB or not, I did not reply, I recommend using NAB's official website to contact them, as it's the safest way.
Mel
Posted on December 7, 2021Caller type: SMS
Location: Australia
Andrew
Posted on December 5, 2021Caller type: Unknown
Location: Australia
It’s legit. Call NAB directly from
the number on the website instead of responding to the text… something the text should actually suggest as I initially wrote it off as a scam, but multiple business transactions with suppliers were declined which made me follow up directly with NAB.
Anonymous
Posted on November 27, 2021Caller type: Unknown
Location: Australia
Messaged NAB and they confirmed it was from their fraud department. Worth following up.
Lx
Posted on November 24, 2021Caller type: SMS
Location: Australia
Thought it was a spam, but no! My card was use for 2 transactions I have not made (approx $500), happy they blocked it.
Anonymous
Posted on November 11, 2021Caller type: Scam call
Location: Australia
Wanted to check my computer settings
Anonymous
Posted on October 20, 2021Caller type: Financial services
Location: Australia
Genuine from NAB ring them from the number on the website to sort out your locked card
Anonymous
Posted on October 3, 2021Caller type: Scam call
Location: Australia
Do you have a comment about 0438 357 801?